Frequently Asked Questions

Answers to help you get started, feel supported, and stay informed.

Getting Started

Do I need a referral to schedule an appointment?

No referral is required. However, if your primary care provider or therapist refers you directly, we’ll coordinate care with them if you give us permission.

What’s the best way to schedule?

Call our front office at (478) 745-9206. Our intake coordinator will walk you through next steps and help verify your insurance benefits.

Where are you located?

Our clinic is at:

📍 3100 Ridge Ave, Macon, GA 31204


Services & Treatment

What conditions do you treat?

We treat depression, anxiety, ADHD, bipolar disorder, trauma-related conditions, OCD, and other psychiatric disorders. If you’re not sure whether we’re the right fit, give us a call.

Do you offer therapy or just medication?

We offer both. Our team includes psychiatrists, nurse practitioners, and licensed therapists. Some patients receive only therapy, others only medication, and many receive both.

What is Spravato® and how do I access it?

Spravato® is an in-office esketamine treatment for treatment-resistant depression and major depressive disorder with suicidal ideation. Learn more on our [Spravato® page →].


Appointments

How soon can I be seen?

We offer immediate openings with psychiatric residents supervised by Dr. Sarah Graff, as well as appointments with our NPs and psychiatrists depending on availability.

Will I always see the same provider?

Whenever possible, yes. We believe in continuity of care and will assign you a consistent provider or treatment team.

Can I be seen via telehealth?

Yes — many services are available via secure telehealth. Some services, like Spravato®, require in-person visits.


🧾 Insurance & Payment

Do you take insurance?

Yes — we accept insurance for both psychiatric care and therapy, but coverage works a little differently for each.


💳 No Insurance?

We offer straightforward private pay options. Call our office and we’ll walk you through the rates — no surprises.


🧠 Psychiatric Services

We’re in-network with:

  • Anthem / Blue Cross Blue Shield
  • Cigna

We also accept Medicare for psychiatric services as a non-participating provider.

Here’s what that means:

  • You pay us directly at your visit
  • We’ll bill Medicare for you
  • Medicare sends reimbursement directly to you
  • You’ll typically get back part of the cost, depending on Medicare’s rates

We help with the paperwork so you don’t have to submit your own claims.


💬 Therapy Services

We accept most major insurance plans for therapy, including:

  • Medicare (we are a participating provider for therapy)
  • Other commercial plans (just call us to check your coverage)

Participating means we bill your insurance directly and you only pay your copay or deductible.


Prescriptions

How do I request a medication refill?

Call the office or use your pharmacy’s refill request system. Please allow up to 48 business hours for processing.

Can you prescribe controlled substances?

Yes, when clinically appropriate. Controlled medications require careful monitoring and follow-up appointments.